Senior manager, internship management - careers & global immersion

What the role is]

This is a 2-year contract position as Senior Manager, Internship Management in Careers & Global Immersion.

[What you will be working on]

Your responsibilities will include, but are not limited to, the following:

1. Internship Programme Governance and Quality Assurance

• Maintain and review internship policies, guidelines, and governance frameworks to ensure consistency and compliance across programmes.
• Analyse post-internship survey feedback from students and employers to monitor internship quality and learning outcomes.
• Track key performance indicators and develop dashboards to provide insights into internship outcomes and programme effectiveness.
• Identify trends and recommend improvements to strengthen internship experiences and industry relevance.

1. Internship Operations Management

• Oversee the end-to-end operational delivery of the local internship programme.
• Supervise the administrative team responsible for internship operations and ensure smooth execution of internship processes.
• Manage internship cycle timelines, placement coordination, and operational workflows.
• Ensure effective operation of the Internship Management System and accuracy of internship records.
• Implement incident reporting and issue resolution protocols in accordance with governance frameworks.

1. Stakeholder Coordination and Industry Engagement

• Work closely with Schools to coordinate internship placement pipelines and ensure alignment with programme requirements.
• Support engagement with industry partners to facilitate internship placements and address operational matters.
• Provide guidance and support to students, Schools, and employers on internship-related matters.
• Facilitate effective communication among stakeholders to ensure smooth internship cycles.

1. Data Management and Reporting

• Ensure accurate capture and management of internship data across systems.
• Produce regular reports on internship participation, quality indicators, and outcomes.
• Use data insights to inform programme improvements and support institutional reporting requirements.

1. Other Responsibilities

• Undertake other duties that support the effective administration and continuous improvement of internship programmes.

• At least 2 years of relevant experience in programme management, internship management, industry engagement, or education administration.
• Demonstrated experience in managing operational programmes involving multiple stakeholders, including coordination with internal teams and external partners.
• Strong communication and stakeholder management skills, with the ability to work effectively with Schools, industry partners, students, and administrative units.
• Experience in supervising teams or coordinating cross-functional teams to deliver programme outcomes.
• Ability to analyse programme data, surveys, and feedback to generate insights and support continuous improvement.
• A mature, organised and independent team player with strong problem-solving abilities and the capacity to manage complex programme cycles.