Customer Care Officer - Tampines

Employment Type: Full-Time

We are a growing solar film installation company dedicated to helping customers improve energy efficiency, reduce glare, and enhance privacy in homes and businesses. We take pride in our service quality and customer satisfaction.

We are looking for a friendly, detail-oriented Customer Care Officer to join our team. You will be the first point of contact for customers, assisting with inquiries, bookings, and after-sales support. Your role is key to ensuring a smooth and positive experience for our clients.

Responsibilities:

• Handle customer inquiries via phone, email, and social media
• Schedule appointments and coordinate with the installation team
• Provide product information and quotes
• Follow up with customers after service to ensure satisfaction
• Maintain accurate records of customer interactions
• Assist with basic administrative duties
• Ad-hoc duties as assigned

Requirements:

• Strong communication and interpersonal skills
• Basic computer and data entry skills
• Customer service experience preferred (but not required)
• Positive attitude and problem-solving mindset
• Ability to work independently and as part of a team

What We Offer:

• Competitive salary
• Friendly and supportive work environment
• Training will be provided
• Growth opportunities

How to Apply: Send your resume and a brief cover letter to us.

We look forward to hearing from you!