Live Chat Contact Centre Manager
Recruit Express Sengkang Full-time
Min Diploma/ Degree in any relevant discipline
[email protected]
Recruit Express Pte Ltd
- At least 5 years of supervisory experience in contact center environment
- Exposure working in BPO setting advantageous
- Experience in call centre, as well as setting up process flow for chat function, able to understand IT jargons
- Experience in shortlisting vendor, liaising with vendors and able to translate business requirement to developers
- Strong live chat operations experience; project management
- Experience in live chat operations and able to do customer experience mapping
- To curate SOPs, workflow process and conduct training to the new team.
- Experience in client fronting and strong/ good stakeholder management
- Reason for leaving previous employment(s)
- Availability
For quicker response, kindly email direct to [email protected]
Ivy Ho Sook Feng (CEI Number R1104473)[email protected]
Recruit Express Pte Ltd
EA Licence No: 99C4599
We regret only shortlisted candidates will be notified.
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