General Manager (Hotel) - Bedok

Job Objectives:-

The General Manager leads budget planning and financial oversight, while fostering a high-performance culture among staff. Through strong leadership and operational expertise, the General Manager ensures the hotel consistently meets its service standards and business objectives.

• Champion the promotion and preservation of the Dusit brand, ensuring every guest experience reflects our signature gracious hospitality.
• Lead the hotel to achieve “best in class” customer satisfaction scores through exceptional service and operational excellence.
• Represent the management company’s best interests while maintaining a professional and collaborative relationship with property owners.
• Fully embrace and cascade the Dusit Culture—our vision, mission, and values—across all departments.
• Drive revenue growth by maximizing direct bookings and implementing strategic sales initiatives.
• Deliver strong commercial results, including achieving a Revenue Generation Index (RGI) above 100 within the competitive set.
• Communicate effectively with guests, clients, business partners, and staff to foster trust and collaboration.
• Engage with the local community by participating in and supporting community projects, enhancing the hotel’s image and building lasting relationships with local stakeholders and potential guests.

• Minimum Bachelor’s degree in Hotel Management, Business Administration, or a related discipline.
• At least 8-10 years of hotel management experience in a similar capacity, preferably within a 5-star environment.
• Proven expertise in key hotel operations, including Rooms Division and Food & Beverage; experience in Sales and Revenue Management is highly desirable.
• Excellent communication skills in both written and spoken English.
• A positive attitude toward challenges and a strong drive to excel.
• Professional disposition with outstanding interpersonal and leadership skills.