Supply Chain Operations Manager - Choa Chu Kang
DCH Auriga Choa Chu Kang Full-time
Job Duties and Responsibilities:-
- Plan, coordinate and execute all inbound and outbound warehouse operation activities.
- Establish control measures to ensure operations efficiency and maximum profitability.
- To monitor the accuracy of inventory levels, stock adjustments and ensure all transactions are complying with standard operating procedure.
- Work closely with Customer Service Team to actively manage customer expectations.
- Manage local transportation delivery performance and cost through agreed KPI / approved budget
- Continuously monitor benchmarks and initiate action if limits are exceeded in order to control/ maintain the operations costs at acceptable operating levels.
- Establish channels and procedures with customers to handle ad hoc shipments requirements and customer’s feedback or complaint.
- Cost management and control.
- Maintain a safe and healthy work environment. Emphasizing on 5S.
- Daily staff management which includes recruitment (when required), OJT, coaching, counselling, and performance appraisal.
- Cycle count and Annual stock take.
- Ensure operations are in compliance with ISO 9001:2015, ISO13485 standards, GDP, GMP and HSA compliance.
- Ensures 100% compliance to POD updating and COD submission to Finance and Principal.
- Write new SOP, review, and make changes to the existing SOPs related to operations when required.
- Minimum Diploma Holder or Degree holder.
- Min 8 to 10 years of working experience in operation, logistics and supply chain management (3PL/4PL).
- Min 5 years of working experience in a managerial role is an advantage.
- Well-versed in Microsoft Office Applications
- Experience in continuous improvement methodologies.
- Experience and knowledge in warehousing for FMCG, medical devices and pharmaceutical products.
- Knowledge in warehouse management system and managing third party transporters.
- Good presentation and negotiation skills.
- Hands on knowledge in process and productivity improvement
- Knowledge in lean concept and simulation program would be an added advantage.
- Strong leadership and management skills, with the ability to motivate and develop a team of employees
- Excellent Communication and interpersonal skills, with the ability to work collaboratively with other departments and stakeholders.
- Strong analytical skills, with the ability to analyze complex data and identify opportunities for improvement.
- Knowledge of relevant regulatory requirements and best practices related to the distribution of pharmaceutical and medical device products.
- Familiarity with warehouse management systems and other relevant software applications.
- Ability to work in a fast-paced environment and manage multiple priorities.
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