Senior HR Assistant - Toa Payoh

Role Summary

Provide end-to-end HR operations support and take ownership of key workflows across HRMS/Timesheets, Work Pass administration, onboarding/offboarding, and employee lifecycle documentation. Mentor junior team members and help improve processes in line with management’s direction.

• Own daily HR administration and service desk support; ensure SLA adherence and data accuracy.
• Administer HRMS (e.g., staff master data, records updates, leave/attendance, timesheets); generate monthly dashboards and exception reports.
• Lead Work Pass matters (EP/S Pass/DP/LTVP): application, renewal, issuance/IPA, cancellation; ensure MOM compliance.
• Oversee onboarding & offboarding: prepare letters (offer, confirmation, probation outcome), collect documents from resignees, coordinate IT/assets, and conduct HR briefing.
• Manage performance appraisal administration (cycle setup, reminders, collation, filing).
• Support compensation & benefits ops (letters, certification of employment, claims checks).
• Coordinate training & development logistics; track attendance and training records; support SkillsFuture/WSQ where relevant.
• Support employee engagement programmes and company events; handle logistics and communications.
• Maintain and audit staff records; ensure PDPA compliance and proper file retention.
• Track daily attendance and timesheet exceptions; follow up with stakeholders.
• Manage stationery issuance to new staff; monitor inventory for pantry/stationery and reorder.
• Prepare HR reports for leadership; contribute to process improvements and SOPs.
• Any other ad-hoc HR duties as assigned.

• 3–5 years’ HR operations experience, ideally in a fast-paced services/tech environment.
• Strong knowledge of HRMS and timesheet management; confident with Microsoft 365.
• Working knowledge of MOM Work Pass processes and PDPA requirements.
• Meticulous, responsible, high integrity; strong stakeholder communication.
• Proactive, organized, and comfortable leading routine cycles and mentoring juniors.
• IHRP certification (Associate/CP) is an advantage; Diploma/Degree in HR or related field.