Toa Payoh - Post-Sales Support Team Manager
It offers an innovative Next-Gen AI No-Code Development Platform to accelerate digital transformation.
Our proprietary eMOBIQ® platform empowers developers to build cross-platform mobile applications rapidly and securely, through eMOBIQ AI technology and without the need for coding. We streamline the development process dramatically and deliver high-quality solutions with industry standard.
As a certified Independent Software Vendor (ISV) for Microsoft Dynamics 365 Business Central and Acumatica, we provide robust mobile app solutions that integrated with ERP to enhance business efficiency and user experience.
We are committed to helping small and medium-sized enterprises (SMEs) and Enterprises to achieve digital excellence worldwide. Our comprehensive suite of Enterprise Resource Planning (ERP) systems, coupled with our cutting-edge mobile application solutions, enables businesses to optimize operations and drive growth.
Key Services:
- AI No-Code Mobile Application Development Platform Provider
- Enterprise Resource Planning (ERP) Solutions and Integration
- Digital Transformation Consulting
- Mobile Application Development and Consulting
Our Mission: To empower businesses worldwide with innovative technology solutions that accelerate growth and drive digital transformation through AI technology.
The Role
We are seeking an experienced and customer-focused Post-Sales Support Team Manager to lead our support team in delivering exceptional service to our clients. You will be responsible for managing day-to-day customer service operations, ensuring timely resolution of client issues, maintaining high customer satisfaction, and driving continuous process improvements.
Key Responsibilities- Lead, coach, and develop the post-sales customer success team to deliver timely, high-quality service.
- Manage the support process, including ticket assignment, escalation, and SLA adherence.
- Build and maintain strong client relationships, acting as a key point of contact for escalations.
- Analyse recurring issues and work with the implementation team to propose preventive solutions.
- Maintain and improve support documentation and knowledge base.
- Collaborate with sales and project teams to ensure smooth handover from project go-live to support.
- Monitor and report on key support performance metrics.
- Proven experience managing a technical support or post-sales team in an IT services environment.
- Strong understanding of ERP systems, preferably Microsoft Dynamics 365 Business Central.
- Excellent leadership, communication, and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Process-oriented mindset with experience improving support workflows.
- Ability to manage multiple priorities in a fast-paced environment.