Customer Service Officer

Job Summary

To deliver excellent service quality at service counters by efficiently handling customer registrations, inquiries, and requests while maintaining compliance with service standards, policies, and processes.

• Greet visitors warmly and professionally to create a positive first impression
• Register and enroll visitors accurately to ensure smooth access control
• Manage queues and control crowds effectively to maintain order and reduce wait times
• Maintain and update visitor records in compliance with PDPA requirements to protect privacy
• Issue, return, and account for all keys daily to ensure secure key management
• Perform multiple tasks efficiently under time constraints to support service operations
• Respond to enquiries and requests clearly and appropriately following established guidelines
• Monitor attendance of coaches and trainees and prepare reports as required for operational tracking
• Follow SOPs, policies, guidelines, and processes strictly to ensure consistent service delivery
• Adapt to roster changes flexibly to meet operational needs
• Organize, update, scan, and upload records and documents to support pre-enlistment activities
• Participate in digitisation exercises by organizing files and documents to improve record management

• Proven track record of delivering excellent customer service
• Ability to learn quickly and adapt to changes in processes or environment
• Strong interpersonal and communication skills to engage effectively with visitors and team members
• Good command of English, both written and spoken, to communicate clearly
• Proficiency with common IT software to perform digital record-keeping and communication
• WSQ certification in customer service is an advantage