Customer Service Executive

About Us:

Meat Co. is a leading importer and distributor of high-quality meat products, proudly serving the hospitality industry. We supply premium cuts to Hotels, Supermarkets, and Restaurants, ensuring freshness, consistency, and service excellence every time.

Position Summary:

We are seeking a proactive and customer-focused Customer Service Executive to join our team. The ideal candidate will play a crucial role in ensuring a seamless customer experience by handling incoming orders, addressing customer inquiries and complaints, and coordinating internally to support timely deliveries and customer satisfaction.

Key Responsibilities:

• Receive and process customer orders via phone, email, and online platforms.
• Handle customer inquiries and complaints in a professional and timely manner.
• Maintain accurate records of customer interactions and transactions, including entering and issuing invoices.
• Coordinate with internal departments (e.g., logistics, sales, and warehouse teams) to ensure customer orders are fulfilled accurately and on time.
• Build and maintain strong relationships with clients, understanding their preferences and business needs.
• Monitor and follow up on deliveries to ensure client satisfaction.
• Escalate unresolved issues to the appropriate internal teams and follow through to resolution.
• Provide feedback to management on customer concerns, service issues, or process improvements.