Business Process Executive (Process Improvement | Geylang Bahru | Up $4800)

Leading Utilities Group company

Working hours: 08.30am – 6.00pm (Monday to Friday)

Job Responsibilities

• Issue and validate Purchase Orders (PO), Work Orders (WO), and Contract Confirmations (CC) for construction and installation works.
• Maintain and update the resident database, including onboarding, sign-ups, and cancellations.
• Process contractor invoices and ensure timely payments.
• Manage invoicing and collection of payments from residents.

• Prepare management reports and dashboards to track operational performance.
• Analyze data trends to identify areas for improvement and support strategic planning.
• Administrative & Project Support
• Assist the management team with project coordination and administrative tasks.
• Liaise with internal and cross functional departments to ensure alignment and timely execution of deliverables.

• Lead the transition of the billing process to reduce manual intervention and optimize manpower.
• Develop and enhance SOPs and Business Continuity Plans (BCPs) to ensure business continuity
• Establish governance frameworks across functions to ensure compliance with company policies and facilitate transition into Business-As-Usual (BAU) operations.
• Ensuring regulatory and operational compliance
• Driving continuous improvement

• Minimum 3–5 years of experience in administration, backend operations and process improvement
• Proven experience in defining, mapping and maintaining process frameworks
• Advanced Microsoft Office skills, especially Excel (pivot tables, formulas, dashboards), Power BI
• Experience using Salesforce for resident or customer relationship management.
• Familiarity with ServiceNow for workflow automation, ticketing, or service management.
• Comfortable working with data visualization tools and enterprise systems.
• Meticulous and organized, with a strong attention to detail.
• Analytical mindset with the ability to interpret data and generate insights.
• Proactive and resourceful, able to work independently and collaboratively.
• Excellent communication and interpersonal skills
• High integrity and commitment to governance and compliance.
• Ability to work independently and as part of a team

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOL job application platform - GO.

Contact number: 9154 2691

We regret to inform that only shortlisted candidates will be notified.

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• Reg. R21103145 (Ng Shao Ze)