Senior Software Engineer (ServiceNow)
Geylang Temporary
Module Expertise: Customer Service Management (CSM) and App Engine
About the Role
We are looking for a Senior Software Engineer with strong ServiceNow expertise to take end-to-end technical ownership of platform implementations. You will ensure solution quality, performance, and adherence to best practices across CSM and App Engine engagements.
Key Responsibilities- Lead technical design and development of ServiceNow solutions using App Engine and CSM components
- Define and implement solution architecture, configuration standards, and coding guidelines
- Review technical designs, scripts, integrations, and data models
- Guide developers and integration specialists during build and defect resolution phases
- Maximise use of Out-of-the-Box (OOTB) ServiceNow capabilities and minimise unnecessary customisation
- Support data migration and integration design decisions
- Coordinate with QA teams during SIT and UAT to resolve defects
- Support release planning, cutover, and go-live activities
- Configure and customise ServiceNow applications including forms, lists, UI Policies, UI Actions, and workflows
- Develop, test, and maintain Business Rules, Client Scripts, and Script Includes following ServiceNow best practices
- Build and enhance automation using Flow Designer, including approvals and notifications
- Support Service Portal configuration, widgets, and portal customisations
- Assist in integration development using REST and SOAP APIs
- Analyse, troubleshoot, and resolve defects identified during SIT and UAT
- Support data migration activities including data load validation, reconciliation, and post-migration fixes
- Perform unit testing and support defect fixes during release cycles
- Participate in technical design discussions and provide input on feasibility and effort estimation
- Adhere to coding standards, performance guidelines, security controls, and documentation practices
- Strong hands-on experience with ServiceNow App Engine, CSM, Flow Designer, Business Rules, and Script Includes
- Experience with REST and SOAP API integrations and MID Server
- Knowledge of ServiceNow security model including roles and ACLs
- Strong working knowledge of JavaScript and Glide API
- Experience with update sets, deployments, and environment management
- Practical experience in CSM module implementations
- Exposure to Automated Test Framework (ATF) or AutomatePro is an advantage
- Experience in government or regulated environments is an advantage
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist — Customer Service Management (CIS-CSM)
- Bachelor's degree in Computer Science, Information Technology, Electronics, or a related engineering discipline
- Master's degree (MTech, MCA, or equivalent) is preferred
Michael PageGeylang
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The opportunity
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Summary of Position
As a Senior Software Engineer, you will be part of a dynamic team that develops best-of-breed trade and logistics solutions and platforms. You will participate in the software development life cycle from design, coding, testing...