Senior Manager, Client Onboarding - Toa Payoh

apartmentUOB Kay Hian placeToa Payoh scheduleFull-time calendar_month2/8/25

Responsibilies

Supporting the HOD in overseeing the complete client onboarding process, ensuring the smooth functioning and quality of the department.
Leading the onboarding team by establishing clear performance standards, tracking both individual and team progress, and offering continuous feedback to drive improvements.
Collaborate with internal teams (Sales, Product, Backoffice etc) and external vendors to deliver a seamless and coordinated client onboarding experience.
Ensure that all onboarding and periodic review processes adhere to regulatory requirements and internal compliance policies.
Draft, review, and update department policies/SOPs to support operational effectiveness and regulatory compliance.
Identify operational inefficiencies and areas for enhancement; implement process improvements to optimize performance and tracking of key metrics to evaluate initiatives.
Preparing monthly report, analyzing data to identify trends, and reporting on performance to Management

Requirements

Min 5- 10 years of experience in client onboarding, KYC, and AML processes within financial services.
Demonstrated leadership capabilities, with a track record of motivating and developing high-performing teams.
Strong communication and interpersonal skills; able to manage cross-functional relationships effectively.
Good problem solving skills with the ability to navigate changing environments and regulatory landscapes.

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