Customer Service Executive - Bukit Merah

Job Responsibilities:

• Reach out to customers who have enrolled via marketing promotions to book and manage their appointments
• Reschedule appointments when necessary and ensure all schedules are up-to-date
• Monitor and follow up on appointment attendance to help the team achieve KPIs
• Manage cold calls to engage potential customers and introduce promotions
• Handle customer service touchpoints, including:
• - Replying to Reviews
• - Responding to enquiries on social media platforms
• Work closely with the Marketing Team and report directly to the Business Development Manager

Job Requirement :

• Minimum Diploma qualification
• At least 3 years of relevant working experience in customer service or related roles
• Highly organised, self-motivated, and a positive team player
• Able to multitask, work independently, and follow through on responsibilities with professionalism
• Proficient in Microsoft Excel and Google Drive tools

• Be part of a purpose-driven beauty & wellness brand
• Work in a fun, positive, and collaborative environment
• Enjoy an attractive salary package
• Gain exposure working closely with the Marketing and Customer Service teams
• Opportunities for growth, learning, and contribution

We look forward to meeting a passionate and proactive addition to our team!

You may contact us at 97893203 for more details.