Deputy Director, Operations Management - Novena
Thomson Medical is in the midst of an exciting transformation, where new ways of working, systems and processes are re-shaping.
If you do not want to miss out this excitement and believe in our purpose in empowering life journeys by caring for generations of women, children and families, we invite you to apply for the following opportunity with us.
JOB SUMMARY
The Deputy Director of Operations' role involves overseeing and coordinating key operational functions within inpatient and non-clinical cross-support services. These functions include the Business Office (BO), Patient Service Centre (PSC), Bed Management Unit (BMU), Facilities Management (FM), Environmental Health & Safety (EHS), Biomedical Engineering (BME), Security/Fire Safety, and Emergency Preparedness (EP).
The position also entails providing operational leadership to support inpatient and peri-operative services, such as billing, portering, and housekeeping, to maintain smooth workflows, efficient turnaround times, and high-quality service delivery.
Additionally, the role supports the strategic direction and daily management of these units, ensuring operational efficiency, quality service delivery, and adherence to hospital policies and regulatory standards.
JOB REQUIREMENTS- Operational Management
- Oversee and coordinate non-clinical support functions in the Operating Theatre and inpatient wards (e.g., procurement, inpatient billing, portering, housekeeping, etc.)
- Ensure smooth workflow and minimize delays in patient transfer, discharge, and bed turnaround.
- Monitor operational metrics and lead improvement initiatives.
- Manage infrastructure upgrades and system rollouts.
- Staff Supervision & Development
- Oversee operational teams including Assistant Directors and Managers in designated areas.
- Drive workforce planning, training, engagement, and succession planning.
- Patient Journey & Experience
- Collaborate with clinical and non-clinical teams to identify and address service gaps along the patient journey
- Implement and standardize the Thomson Touch service framework
- Resource & Financial Management
- Manage allocated budgets and expenditure, ensuring prudent use of financial and material resources.
- Evaluate cost-effectiveness of operational models and propose changes as needed.
- Strategic Space & Facilities Planning
- Assist in assessing departmental space requirements and support relocation or renovation projects.
- Coordinate with stakeholders on hospital expansion, renovation, and leasing matters.
- Support negotiations and implementation of leasing contracts with external parties.
- Systems, Technology & Data Management
- Contribute to the implementation of digital solutions and automation to improve operational efficiency.
- Support data integrity and usage of analytics in decision-making.
- Champion paperless and cashless initiatives across relevant areas.
- Emergency Preparedness & Safety
- Participate in the planning, execution, and audit of emergency preparedness activities.
- Ensure compliance with ISO, OSH, and environmental standards.
- Stakeholder & Vendor Management
- Maintain positive working relationships with internal departments, vendors, and regulatory agencies.
- Assist in contract negotiations and service level agreements.
- A Bachelor's Degree is required; a Master's Degree in Business Administration, Healthcare Management, Hospitality, or a related discipline is preferred.
- Minimum of 8 years of experience in healthcare operations with increasing leadership responsibilities.
- Must be knowledgeable about hospital front-line and support services (BO, PSC, BMU, FM, BME, etc.).
- Demonstrated ability in problem-solving, critical thinking, and operational analytics.
- Effective communication skills with strong interpersonal and negotiation abilities.
- Experience in managing teams and leading change.
- Exhibits high levels of integrity, initiative, and professionalism.
If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities
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**We regret to inform that only shortlisted candidates would be notified.**