Sales Service Coordinator
- Location: Near Tuas West Road MRT
- Working hours: 5 days, Monday to Friday (8.30am to 5.30pm) -WFH available
- Salary (commensurate on experience): Up to $4,000 + AWS + Variable Bonus + Medical + Shift allowance (for night shift once per month)
- Duration: Permanent
- Industry: Manufacturer
Main Responsibilities:
- Responsible for processing of customer enquiry through emails and phone calls & liaise with customers on their service enquiries
- Provide information in answer to inquiries about accounts, products and services to the customers Liaise with customers on fulfillment discrepancies
- Handling and resolve customer complaints concerning billing rendered or services
- Must ensure effective customer service by coordinating service requirements of the customer with other appropriate departments as necessary
- Proper planning on allocation of service engineer for job assigned as well as accurate records and timely mode.
- Handling Purchasing matter as per customer enquiries & ensure assigned vessels are monitored constantly
- Taking extreme care when assigned engineers onboard executing jobs
- Spare used by engineers onboard must always be approved by customers.
- Take responsibility to finalize jobs once engineers with reports
Requirements:
- Minimum Diploma in Electronic & Electrical/Business
- Minimum 1-3 years working experience in Marine Industry preferred but not a must
- Existing Service Engineer shall be promoted (Indoor promotion) to Service Coordinator after 2 years’ service with the Company.
- Leadership skill on allocation of Service Engineer for job assigned
Email to [email protected]
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We DO NOT charge our candidates nor bind them with any contract.
Joie Chang
Deputy Consulting Director (APAC)
Reg no.: R2090601EA No: 13C6684
Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.
If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.