Toa Payoh - Senior / Sales Manager (Travel Trade)
Company description:
Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 9 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection.We own more than 10 hospitality assets and operate a combined portfolio of more than 16,500 rooms under management across 100 hotels and serviced residences in eight countries - Australia, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand and Singapore - with more in our development pipeline.
Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).
Job description:
Responsibilities
As Sales Manager/Senior Sales Manager, Travel Trade, you will be part of a dynamic sales team supporting the hotels on a corporate level for our unique and complementary brands - Oasia, Village, Far East Collection, Rendezvous and Serviced Residences.
- Be a spokesperson in terms of professionalism through proper grooming, conduct and ability to present the hotel product and services effectively.
- Handle local and international travel agents and wholesalers with individual and group travel potential for the hotel.
- Establish new accounts and also develop relationships with travel agents and wholesalers.
- Work closely with the Director of Sales, Travel Trade to understand hotel business strategies before formulating and executing the action plans on a holistic basis to meet targets and goals at the corporate level.
- Day-to-day sales activities include sales calls, follow-up on contracting and group enquiries, hotel visits, marketing partnership & opportunities, brochure inclusions and entertainment, etc.
- Participate in ad-hoc or promotional travel agent, STB events and roadshows and hotel activities.
- Plan & execute FEH roadshows and sale trips with the field.
- Handle travel agent enquiries / group leads / series groups and follow through by managing communication amongst the hotels and with the travel agents and wholesalers.
- Provide timely responses and communication.
- Work closely with the hotel field sales team to ensure that we deliver the best to our guests and the revenue team to optimize the rates to the hotel.
- Support the field to follow up with clients whose payments are outstanding and long overdue (when necessary).
- Review Travel trade account portfolio regularly and present to Head, Travel Trade on a quarterly basis to provide analysis on performance of each corporate managed account and forward action plans.
- Achieve various monthly sales targets set to support the overall FEH wholesale (WHI & WHG) budget.
- Minimum diploma in any field.
- At least 2 years of experience in a sales role within hotels.
- Strong communication and analytical skills.
- Drive and acute business acumen to achieve results.