Executive, Programme - Placement

apartmentYCH GROUP PTE LTD placeJurong West descriptionPermanent calendar_month 
This role works with the Program Executive - Membership & Engagement in a collaborative team effort, overseen by the Program Manager. This successful candidate for this role will manage the customer's journey from the top end of the funnel to the enrolment.

While the Membership & Engagement PE focuses on the supply side of the program, the Placement PE focuses on the demand side. Hence, when both sides of the system come together successfully, there is a sustainable and long-term impact on the hiring and development of midcareer switchers.

Responsibilities
  • Manage the sales funnel by owning the customer journey from lead qualification to course enrolment, ensuring seamless handover and onboarding processes
  • Drive lead conversion by proactively following up on leads generated from marketing campaigns, events, and referrals to secure participant sign-ups for SCALA’s programs
  • Identify and execute upselling and cross-selling opportunities to promote additional SCALA programs to existing clients, enhancing program participation and revenue
  • Support marketing execution by assisting in the creation of promotional content, coordinating email campaigns, and managing social media updates to increase program visibility
  • Track and report performance by maintaining accurate records of leads, conversions, and pipeline status, providing regular insights and updates to the Program Manager
  • Collaborate closely with the Membership & Engagement team to align demand-side efforts with supply-side readiness, ensuring integrated program delivery and long-term impact
Preferred competencies and qualifications
  • Diploma in Business, Marketing, or related field or higher
  • Proven experience in participant onboarding and placement, or program consulting, preferably within education or training sectors
  • Strong communication and presentation skills to effectively engage and interact with midcareer switchers
  • Familiarity with digital marketing and lead generation strategies to support demand generation efforts
  • Self-motivated and results-oriented with the ability to work independently in a fast-paced environment
Performance Metrics
  • Number of placements per month
  • Lead-to-Conversion Ratio
  • Average time to convert a lead to enrolment
  • Contribution to marketing campaigns and lead conversion rates
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