Customer Experience Specialist - Japanese Speaking - Pasir Ris - ref. o72824219

Customer Experience Specialist (Japanese speaking)

Job Summary:

Customer Experience Specialists connect with customers via phone and create an experience where customers know they have been heard and understood and feel valued and important.

In this position, you will have to:

• Handle calls primarily in Japanese language to attend to our global customers who converse in this language. Occasionally, you may also be asked to handle calls in English
• Work 40 hours per week with two consecutive days off
• Answer calls in an efficient, courteous, and accurate manner
• Assess customer needs
• Offer solutions and additional products
• Interact with a globally diverse group of customers and colleagues
• Build customer relationships and ensure timely response and resolution of issues
• Perform all jobs related to effective customer service to our passengers regarding their flight arrangements with our airline
• Sell travel-related services and promote credit card vendor partner products
• Optimize booking opportunities and promote member retention and loyalty
• Have a professional attitude with excellent dependability, flexibility in a fast-paced environment, and the ability to handle stressful situations
• Able to learn and react quickly

• Embraces diverse people, thinking, and styles
• Consistently makes safety and security, of self and others, the priority
• Must be a Singapore citizen or Singapore Permanent Resident.
• Native level or JLPT N1 qualifiers for Japanese language
• Proficiency in written and spoken English to meet essential job functions for training and internal communications
• Computer skills and comfort with navigating software applications, email, instant messaging, and internet searches
• Excellent telephone etiquette, good written and verbal communication skills
• You will be accountable for meeting individual (KPIs) and team goals
• Must have a flexible schedule as this position will require you to work weekends and holidays