Urgent!!! Service Desk Engineer (ITIL, Incident Response)

Highlights:

• Permanent job opportunity
• Great remuneration & benefits
• Great career progression
• 5 days work week, normal office working hour
• With good experience in ITIL are welcome
• Location: Ubi

Responsibilities:

• Assist and support service request, issues tracking and documentation.
• Assist in customer communication.
• Maintain all service documentation and records.
• Coordinate internal teams to fulfil customer service requests.
• Assist preventive maintenance (routine checks), firmware update and related maintenance activities as per contract frequency.
• Update and track internal inventory and update documentation.

Requirements:

• Diploma or Degree in Engineering, IT, Network Engineering, or related field.
• Minimum 2–3 years of experience in technical support, service operations, and basic logistics coordination.
• Exposure to a technology-driven or service delivery environment preferred.
• Familiarity with ITIL processes (Incident, Problem, Change Management).
• Ability to track multiple service requests and issues, ensure timelines are met.
• Basic understanding of IT or technical service workflows.
• Experience in troubleshooting system or network-related incidents.
• Ability to work in a high-pressure, 24/7 operational environment.
• Focused on responsiveness, service recovery, and satisfaction.
• Strong ability to maintain accurate records and reports.
• Able to coordinate and facilitate between technical and non-technical teams.
• Proactive in identifying issues and driving resolution.
• Willingness to participate in on-call support rotation.

• Last drawn salary
• Expected salary
• Notice period
• Reason for leaving

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