[ref. a64902124] Bukit Merah - Sales Manager I Hospitality

Various Properties for 4-Star Hotels

The role requires a strategic mindset, excellent communication skills, and the ability to identify and convert business opportunities for the hotel.

Key Responsibilities:

• Sales & Business Development:
• Develop and implement strategic sales plans to achieve revenue targets.
• Identify and acquire new corporate accounts, travel agents, and event organizers.
• Conduct sales presentations, negotiate contracts, and close deals.
• Client Relationship Management:
• Build and maintain strong relationships with key clients and stakeholders.
• Serve as the primary point of contact for corporate accounts and MICE clients.
• Ensure high levels of customer satisfaction through effective service and follow-ups.
• Market Research & Competitor Analysis:
• Monitor market trends and competitor activities to identify business opportunities.
• Provide insights and recommendations to optimize pricing strategies and promotions.
• Collaboration & Coordination:
• Work closely with the marketing team to create promotional strategies.
• Liaise with the front office, banquet, and F&B teams to ensure seamless event execution.
• Coordinate with revenue management to optimize pricing and inventory.
• Sales Reporting & Performance Tracking:
• Prepare and present sales reports, forecasts, and action plans.
• Track and analyze key sales metrics, including revenue, room nights, and client retention.

Key Performance Indicators (KPIs):

• Achieve quarterly and annual revenue targets.
• Maintain a strong conversion rate from leads to confirmed bookings.
• Retain and grow existing corporate accounts.
• Increase MICE and group bookings.
• Maintain high customer satisfaction and repeat business.

Requirements:

• Bachelor's degree in Business, Hospitality, or a related field.
• Minimum of 3–5 years of experience in hotel sales, preferably handling MICE or corporate clients.
• Strong negotiation, communication, and presentation skills.
• Proven track record in achieving and exceeding sales targets.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in CRM software and MS Office applications.

EA License Number, 08C5248