Assistant Sales Manager / Sales Manager

In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

What will I be doing?

As the Assistant Sales Manager / Sales Manager, you will be responsible for performing the following tasks to the highest standards:

• Qualify and maximize business potential of designated portfolio through daily sales calls, telephone calls, tele-blitz, effective account servicing, site inspection, FAM trips, tradeshows, entertainment etc.
• Build and strengthen relationships with existing and new customers to convert future bookings
• Work within current business strategies and recognising potential opportunities to generate and maximize business prospects for rooms, and food & beverage
• Understand and actively utilize company marketing initiatives/ incentives to generate leads
• Conversion of leads & execution of confirmed businesses (i.e., rooms and food & beverage)
• Manage and develop relationships with key internal and external stakeholders
• Negotiate room rates/ packages with corporate clients and prepare contracts for the hotel in accordance with current business and pricing conditions
• Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs
• Assist the Commercial Manager in ensuring that targets and standards are met in the team
• Conduct sales call activities to acquire new business and/or solicit business with existing customers. Activities include sales calls, site inspection, tele-blitz, cold calls, entertainment, FAM trips, trade shows, etc.
• Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)
• Conduct “Bring Back Old Business” and repeat calls to increase demand and overall revenue
• Cross sell other properties within Hilton Enterprise wherever possible
• Update and maintain accurate account profiles in the database systems
• All duties and processes to be carried out in line with Hilton brand standards/ guidelines
• Develop and maintain a broad range of product knowledge about the Hotel
• Understand the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them
• Communicate trends, opportunities and market changes to Commercial Manager and appropriate parties, as needed
• Identify new business to achieve individual and team revenue goals and targets
• Gain understanding of our target customers and service expectations; serve the customer by understanding their business, business issues and concerns, to offer better business solution
• Support the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience
• Service our customers in order to grow share of the account
• Execute and supports the company's customer service standards
• Provide excellent customer service consistent with the daily service basics of the company
• Set a positive example for guest relations and interact with guests to obtain feedback on product quality and service levels
• Handle business enquiry and daily correspondence in a timely and professional manner
• Utilize intranet for resources and information
• Utilize Excel Spreadsheet and other relevant systems to manage, document and track all managed account activities
• Submit daily/ weekly/ monthly reports to Commercial Manager
• Proficient in using hotel’s front office system management tool to manage and track business
• Proficient in using hotel’s Account Management Tool (OnQ, Ideas & etc.) to manage and track accounts
• Attend and be attentive in all daily briefings, department/team meetings and any other meeting as required
• Attend designated training programs
• Work and cooperate with others actively, take part in departmental meetings, team briefings and project work to ensure the team achieves overall goal
• Assist in hotel operations when required

What will it be like to work for Hilton?

And, our amazing Team Members are at the heart of it all!