IT Technical Support - IT End User Support (ID: 671076)

Permanent Role, Fixed Night Shift (11pm to 7am) Monday to Friday

Responsibilities:

1. Hardware and Software Support:

• Install, configure, and maintain computers, workstations, and related hardware for office staff.
• Provide troubleshooting and technical support for hardware (computers, printers, scanners, etc.) and software issues.
• Install and update software applications (e.g., office productivity tools, antivirus software, email clients).
• Maintain a record of all IT equipment inventory and ensure regular updates, repairs, or replacements are carried out.

1. Network and Connectivity Support:

• Ensure stable network connectivity (Wi-Fi, LAN, VPN) for all office users.
• Diagnose and resolve network-related issues, such as slow internet speeds, wireless connectivity problems, etc.

1. User Support and Troubleshooting:

• Act as the first point of contact for all IT-related issues from office staff (email, phone, ticketing system).
• Troubleshoot and resolve basic technical issues related to operating systems, office applications, and network connectivity.
• Provide remote support for employees working offsite (home offices, remote locations) using tools like remote desktop support.
• Assist with onboarding new employees by setting up user accounts, email, and necessary hardware/software.
• Assist with IT security initiatives, including the setup of antivirus software, and data encryption.
• Assist in data recovery processes in case of system failures.
• Monitor and enforce IT policies regarding password management, data security, and access control.
• Ensure that all office systems (servers, workstations, etc.) are regularly maintained and updated with the latest security patches and updates.
• Perform routine hardware checks to prevent issues and minimize downtime.
• Maintain a knowledge base of common IT issues and resolutions for quick reference.
• Keep detailed records of all IT incidents, troubleshooting steps, and resolutions for future reference.
• Document IT configurations, processes, and procedures to ensure consistency and scalability.
• Assist with IT-related projects such as office relocations, upgrades to office technology, or system migrations.
• Provide technical support during the implementation of new IT systems or software.

Requirements:

• Hardware and Software Proficiency: Understanding of computer hardware, operating systems (Windows, macOS, Linux), common applications (Microsoft Office, Adobe Creative Suite), and mobile devices.
• Troubleshooting and Problem-Solving: Ability to diagnose and resolve technical issues related to hardware, software, networks, and peripherals.
• Networking Basics: Knowledge of network protocols, connectivity, and basic network troubleshooting.
• Security Awareness: Understanding of basic security principles and best practices to protect against malware, phishing, and other threats.
• Excellent Communication: Ability to explain technical concepts clearly and concisely to non-technical users, both verbally and in writing.
• Customer Service Orientation: A focus on providing positive and helpful service to end-users.
• Experiences: Preferably with 1 year IT support experiences

Interested candidate who wish to apply for the advertised position, please click on “Apply Now”. We regret that only shortlisted candidates will be notified.

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