Head, Data & AI Development

This role ensures the execution of the set technological initiatives to improve organisational effectiveness and deliver better outcomes for clients, caregivers, volunteers, donors and staff.

• Support the development of a future-forward technology roadmap prioritizing key initiatives
• Advise on emerging technologies, risks, and digital opportunities to improve client experience, service delivery, and operational efficiency.
• Collaborate with Heads of Departments, Centers, and Corporate Services to roll out technology initiatives
• Lead digital transformation initiatives, including system integration

• Directly lead the implementation, optimisation, continuous improvement, and integration of enterprise resource planning (ERP) systems, including NetSuite and/or SAP.
• Drive execution of projects to be delivered on time, within budget, and with measurable outcomes that support the organisation's strategic objectives.
• Drive deployment of ERP-related initiatives to finance, HR, and service teams to ensure system usability and productivity improvement.

• Support development and execute a data strategy, including data governance, architecture, quality, and accessibility across departments.
• Directly drive the execution of the development and adoption of:

1. Data integration, master data management (MDM), advanced data analytics, and data development practices.
2. Generative AI-related initiatives to ensure ethical use, enhance knowledge management, client communication, and productivity
3. Robotic Process Automation (RPA) to streamline repetitive processes such as reporting, compliance tracking, and client administration.

• Manage and ensure initiatives/ projects meets IT policies, cybersecurity strategies, and disaster recovery plans stays updated and relevant.
• Maintain business continuity and disaster recovery protocols in relation to data development and AI
• Ensure compliance with regulatory requirements including PDPA, IMDA standards, and data ethics.

• Support promotion of digital equity by collaborating with frontline teams to design inclusive, accessible digital solutions.
• Drive test and scale tech pilots in collaboration with programme teams and external partners.
• Evaluate and select emerging technologies and service partners to enhance service access and outcomes.

• Hands-on leader and capable of building, leading, and developing a high-performing technology delivery team
• Able to effectively communicate and engage organization-wide stakeholders to build digital literacy
• Foster a culture of continuous learning and ethical innovation.

• Collaborate with sector peers and start-ups to co-develop scalable social impact solutions.
• Manage external vendors, consultants, and technology partners to support delivery where necessary.
• Build strong working relationships with internal stakeholders to ensure alignment and smooth execution of projects.
• Support partnership with funders, tech vendors, and institutions to co-create solutions and secure technology grants.

Qualifications

Bachelor's degree in Information Systems, Computer Science, Engineering, or related field.

• At least 8 years of technology delivery and project management experience
• Proven delivery experience with ERP systems (NetSuite and/or SAP will be a plus)
• Strong hands-on experience with the delivery of data engineering, cloud platforms, data analytics platforms, integration platforms/middleware, and AI
• Execution-driven with a strong bias for action and results. Pragmatic problem-solver who can adapt solutions to real-world social service contexts.
• Innovative, excellent analytical and critical thinking skills with a high attention to detail.
• Good communication and interpersonal skills in engaging and working in a multi teams environment
• Strong understanding of best technology practices and business processes.
• Passion for using technology to create social impact
• Knowledge of ERP integrations and automation tools.
• Experience with BI tools, SQL, Python, Power Platform, UiPath, or OpenAI APIs.
• Experience in social service, healthcare, or government sectors.
• Experience working in a technology consulting environment.
• Certifications such as PMP, ITIL, SAP, NetSuite Administrator/Professional, etc.