Bukit Merah - IT Project Manager
Company description:
The National University of Singapore is the national research university of Singapore. Founded in 1905 as the Straits Settlements and Federated Malay States Government Medical School, NUS is the oldest higher education institution in Singapore
Job description:
About NUS IT
About NUS IT
NUS Information Technology is the cornerstone to providing reliable, high-performance and secure IT solutions and effective IT governance for the campus. Here at NUS IT, we aim to transform NUS into a borderless computing community providing knowledge at its fingertips by enhancing the use of effective applications and services for teaching and learning.
We drive a culture that is forward-looking. With a strong passion for IT, our people are always striving to improve, push boundaries and innovate with a "can-do" attitude. We embrace collaboration, open communication and knowledge sharing. If you see yourself thriving in a dynamic environment and breaking new grounds with innovative ideas, you will find yourself at home in NUS IT.
As part of our team, you can look forward an empowered work environment that allows you to take charge of your own career path. We provide competitive remuneration as well as flexible work arrangements to enable your growth and development. We pride ourselves on our diverse workforce and are committed to transforming NUS into a leading global University shaping the future.
https://nusit.nus.edu.sg/
Job Description The IT Project Manager will lead projects and enhancements in the enterprise service management domain, with a focus on supporting lines of business leveraging BMC Helix Digital Workplace and Helix Business Workflow. You will work closely with internal stakeholders, external vendors, and cross-functional teams to deliver projects on time, on budget and to specification.The role includes functional lead, project management, stakeholder engagement, vendor management, and ongoing operational support.Duties and Responsibilities
- Accountable for successful end-to-end project delivery in enterprise service management, particularly with BMC Helix platforms
- Oversee project execution to meet agreed timelines, budgets, and quality standards
- Manage procurement, including preparation of tender specifications, vendor evaluations, and contract management
- Build strong relationships with business stakeholders and vendors to ensure successful outcomes
- Balance fiscal efficiency with the delivery of project goals
- Drive continual service improvement initiatives for enterprise service management solutions
- Provide post-implementation support, maintenance, and enhancements aligned with SLAs
- Ensure compliance with IT security, data management, and corporate policies
- Respond to audit queries and ensure audit and security compliance
- Provide clear and regular project status updates to stakeholders, and manage scope changes as required
- Identify risks, analyse impact and implement mitigation strategies to minimise disruptions
- Maintain accurate project documentation, including project plans, status reports and meeting minutes
- Degree in Information Technology, Computer Science, Information Systems or related field
- At least 8 years of IT experience, including a minimum of 3 years in technical roles and at least 5 years as a Project Manager for medium-to-large projects with multiple stakeholders
- Demonstrated experience managing enterprise service management projects, especially involving BMC Helix Digital Workplace and Helix Business Workflow (highly preferred)
- Strong knowledge of project management principles, methodologies and tools
- Strong business process and analytical skills; able to quickly assimilate information and clearly communicate complex requirements
- Excellent verbal, written, and interpersonal communication skills; comfortable interfacing with all organisation levels and vendors
- Proactive, self-motivated, able to work independently and as part of a team
- Highly organised, fast learner, with a positive and solutions-oriented mindset
- Certification in PMP, CITPM or CSPO will be an added advantage
- Familiarity with AI technologies and their application in IT service management, including experience integrating AI-driven automation, chatbots, or predictive analytics into enterprise platforms
- Experience working with AI tools or platforms (eg. BMC HelixGPT, Azure OpenAI or similar) will be an added advantage
- Experience in Higher Education environments is a bonus
More Information
Location: Kent Ridge CampusOrganization: NUS Information Technology
Department : Applications - Faculty & Research Systems
Employee Referral Eligible: Yes
Job requisition ID : 30186