Sales Assistant / Sales Support - Toa Payoh

Jalan Besar Area | 5-Day Work Week |

Are you enthusiastic, proactive, and customer-focused? We're looking for a Customer Service & Sales Support Executive to join our dynamic team. If you're experienced from a Polytechnic, this is a great opportunity to kickstart or grow your career in a supportive environment.

What You'll Enjoy:

• Supportive Work Environment – Join a positive, team-oriented workplace with a great boss and friendly colleagues.
• Work-Life Balance – Enjoy a 5-day work week (Monday to Friday) with your weekends free.
• Career Growth & Benefits – Gain access to career development opportunities and competitive staff benefits.

Your Key Responsibilities:

1. Customer Service

• Handle customer inquiries via email, offering accurate product information and helpful recommendations.
• Prepare and send quotations based on customer requirements.
• Maintain strong customer relationships to drive retention and satisfaction.
• Gather and relay customer feedback to improve service and sales performance.

1. Sales Support

• Generate and manage quotations, delivery orders (DOs), and invoices.
• Assist in upselling and cross-selling suitable products.
• Follow up with customers to close sales and ensure smooth transactions.
• Coordinate with the sales and finance teams on order fulfillment and payments.
• Support any ad hoc duties assigned by management.

1. Stock Management

• Place stock orders and coordinate timely deliveries.
• Assist with receiving, unpacking, and organizing stock.

1. Administrative Tasks

• Prepare and maintain accurate sales reports and documentation.

1. Team Collaboration

• Work closely with team members to ensure seamless daily operations.
• Report issues or challenges to your supervisor promptly.

Minimum Qualifications & Skills:

• Education:
• At least an ‘O’ Level or N-Level certificate.
• Diploma from a Polytechnic or ITE is a plus
• Experience:
• Experience in hardware, retail, or customer service is an advantage but not a must.
• Language:
• Proficiency in English and Mandarin to communicate with a diverse customer base.
• Skills:
• Strong communication and interpersonal skills
• Basic knowledge of Microsoft Excel, Word, and email platforms
• Customer-first mindset with problem-solving ability
• Team player with a willingness to learn
• Good organizational and time management skills
• Confidence in sales-related activities like upselling and cross-selling

If you're excited to be part of a friendly and growing team, send us your resume today! We look forward to meeting you.