Retail operations manager - Pasir Ris

We are seeking a results-driven and experienced Operations Manager to oversee and optimize the day-to-day operations of our retail outlets. The ideal candidate will have a strong background in hospitality or retail, excellent leadership skills, and a passion for delivering exceptional guest experiences while driving operational efficiency and profitability.

Key Responsibilities:

• Operational Oversight:
• Manage the daily operations of multiple retail units
• Monitor inventory control to minimize stocks in outlets
• Team Leadership:
• Recruit, train, and supervise staff
• Develop team schedules and manage labor budgets
• Conduct regular performance evaluations and coaching
• Customer Service & Quality Control:
• Ensure a consistent and high-quality customer experience
• Handle guest complaints and resolve service issues promptly
• Implement SOPs and service standards across all retail outlets
• Financial & Strategic Management:
• Assist in budget planning and monitor financial performance
• Analyze sales reports and identify areas for improvement
• Implement cost-control strategies without compromising service quality
• Health & Safety Compliance:
• Conduct regular audits and ensure corrective actions are taken
• Upkeep/Maintenance Management:
• Liaise with suppliers and negotiate renovation/maintenance contracts and pricing
• Ensure timely and accurate of completion of renovation/maintenance.

Qualifications:

• Diploma/Bachelor’s degree in Hospitality Management, Business Administration, or related field
• 5-10 years of experience in retail operations or hospitality management
• Must have experience in footwear & fashion industry
• Strong leadership, communication, and organizational skills
• Proficiency in POS systems and inventory management tools
• Able to work flexible hours or days at time (including weekend and PH)