Full-Time Customer Service Officer - North
About Us
AGrader Learning Centre is an established tuition and enrichment chain with 19 outlets islandwide. Our mission is straightforward — to help students improve and grow in confidence, week after week. That shared purpose is what brings our team together and keeps us motivated in what we do.
Behind every outlet is a group of dedicated, positive, and genuine people who care about the students and families they serve. We take our work seriously, but we also make sure the environment we work in is one that people actually enjoy showing up to.If you are someone who cares about doing good work and wants to be part of a team that supports each other, we think you will feel right at home here.
What You Will Be Doing- Be the first face students and parents see — greet walk-ins, answer calls, and respond to messages promptly and with a smile
- Handle student registration, class scheduling, and payment collection accurately and efficiently
- Walk parents and prospective students through our programmes so they leave with clarity and confidence
- Follow up with parents on attendance gaps, outstanding payments, and other student matters
- Keep the front desk and centre space tidy, organised, and welcoming at all times
- Chip in with the team to keep daily operations running without a hitch
- Rotate across our outlet locations based on operational needs
Working Hours
This is a full-time, fixed 5-day schedule with off-days on one weekday and one weekend day (exact days to be discussed and confirmed).- Monday – Friday: 2:30 PM – 9:30 PM
- Saturday & Sunday: 8:30 AM – 7:00 PM (exact hours may vary by outlet)
- 45-minute paid break each day
Please make sure you are comfortable with these hours before applying.
Location
This role requires rotation among our North-region outlets. Outlet assignments are based on operational needs.
What We Are Looking For- Minimum Diploma in any field
- Good communication skills and a genuine enjoyment of working with people
- Reliable, organised, and able to manage a busy front desk without losing composure
- Comfortable working independently as well as with a team
- Comfortable rotating across outlet locations when required
- Comfortable, fully air-conditioned workspace with mostly seated work
- A cheerful, supportive team in a children-friendly environment
- Opportunities to grow and develop — we believe in promoting from within
- Competitive remuneration that reflects your contributions — we believe in paying our people fairly
How to Apply
Click 'Apply Now' and send us your resume. Only shortlisted candidates will be contacted. We look forward to hearing from you.