[ref. a33085104] Toa Payoh - Trading Application Production Support Specialist (Fixed Income / Banking)
SMART INFORMATION MANAGEMENT SYSTEMS PRIVATE LIMITED Toa Payoh Full-time
Executive Summary
Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications, and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions.As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.
We are looking to hire a Trading Application Production Support specialising in Fixed Income / Bonds to support our client in Singapore which is a top global investment bank. He/she will provide frontline application production support for the bank’s Global Applications.
This role is the key focal point for the customer/client /associate experience, restoring complex/major production incidents under tight Service Level Agreements (SLAs), pursuing root-cause and problem resolution follow-up.
Key Responsibilities:
- Works as part of Fixed Income Global Rates Application Support team.
- Work closely with the Front Office users to handle their issue and queries and find solutions.
- Manage Incidents and Problem management.
- Perform start of day, End of Day and start of week checks.
- Proactively identify issues and resolve with minimal or no business impact.
- Identify opportunities for automation and automate manual tasks being performed by team.
- Minimum 4-5 years of Application / Production Support experience
- Hands on experience on Unix platform and commands.
- Hands on experience on SQL queries and commands.
- Experience in Monitoring tools e.g. ITRS Geneos, Splunk, Elastic, Dynatrace etc.
- Prior application support experience in Fixed Income / Bonds would be preferred.
- Experience in Incident and Problem Management.
- Understanding of Fixed Income products.
Good to have skills:
- Shell, Python, VB or PowerShell scripting knowledge is a plus.
- Tableau experience is a plus.
- ANSIBLE, TOSCA etc tooling experience is a plus.
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