Associate Service Engineer

Reference ID: 37178

Our client is a leading global technology company. They are seeking an Associate Service Engineer to support the maintenance and operation of critical video management and system infrastructure.

• Perform technical maintenance and troubleshooting activities for the Video Management System (VMS), specifically with Milestone XProtect, ensuring optimal system functionality
• Maintain critical systems to ensure service uptime and meet operational performance targets
• Respond promptly to all onsite operational incidents, ensuring resolution with established SLAs
• Performs all duties in a safe and orderly manner, without interruptions to production, and in accordance with approved procedures, Company policies and comply with all environmental, health and safety rules.
• Identify, report and address work discrepancies, defects and inconsistencies
• Generate and submit daily maintenance reports
• Perform basic system and network troubleshooting
• Any other tasks and duties as directed by the supervisory personnel or Management .

• Variable Bonus (based on company and individual performance)
• Annual Leave: 12 days
• Medical Benefits
• Shift & Attendance Allowance (approximately $400+/- per month)

【 Requirements & Preferences 】

• Minimum NITEC qualification in IT or a related discipline
• Willing to work on a 12-hour rotating shift schedule under a 4-day workweek arrangement
• Good documentation, communication, and presentation skills
• Proficiency in Microsoft Office productivity tools
• Basic knowledge of Windows Server environments and Milestone VMS troubleshooting
• Basic understanding of Local Area Networking (LAN), including switch configuration and VLAN concepts

We regret that only shortlisted candidates will be notified.

Recruitment Licence: 12C5051