Bank Quality Assurance Specialist - Call Monitoring (1 Year) - Recruitfirst
RecruitFirst Novena Temporary
Job Responsibilities:
You will play a vital role in ensuring the quality, accuracy, and compliance of telesales activities.- Conduct regular reviews of closed sales calls (minimum 60 calls daily), covering teams such as Acquisition (ACQ), Customer Engagement AF, Retention, and Credit Sure.
- Identify and promptly escalate potential quality risks, including misrepresentation or fraudulent activity, to management.
- Prepare, update, and submit regular QA reports
- Compile Annual Fee card data and ensure timely processing.
- Track all QA case statuses from initiation to closure and provide timely updates to management.
Requirements:
- Diploma or Degree in Business, Finance, or a related discipline.
- 1–2 years of experience in a QA, customer service, or call monitoring role – preferably in banking or financial services.
- Candidates with no prior experience are welcome to apply (training will be provided).
- Strong attention to detail and ability to meet high-volume review targets (60 calls/day).
- Prior experience in call auditing or compliance monitoring will be an added advantage.
- Singaporeans only
JAC RECRUITMENT PTE. LTD.Toa Payoh, 2 km from Novena
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