Beauty Wellness Call Centre Customer Service (Central/ Cap $3750 + VB!) - Toa Payoh

• Serve as the first point of contact for customers via phone, email, chat, digital platforms or in-person.
• Provide accurate information about products, services, and company policies.
• Handle customer inquiries, complaints, and requests in a professional manner.
• Escalate complex issues to the Customer Experience Manager or relevant departments.
• Process customer refunds, exchanges, and orders efficiently.
• Track and follow up on service requests and ensure timely resolution.
• Coordinate with logistics, sales, and technical teams to fulfill customer needs.
• Gather customer feedback and report trends or recurring issues.
• Proactively suggest process improvements to enhance customer experience.
• Maintain a positive and empathetic approach when dealing with customers.
• Maintain accurate records of customer interactions and transactions.
• Prepare reports on customer service performance and key issues.
• Assist in compiling customer feedback for analysis by the Customer Experience Manager.
• Stay updated on company products, policies, and service protocols.
• Ensure compliance with company guidelines and industry standards.
• Participate in training sessions to improve customer service skills.
• Any other ad-hoc assigned.

Requirements:

• 2 years in a similar position of customer service/relations

Please include the following for us to conduct an effective job matching for you:

• Earliest availability date/ notice period
• Expected & Last drawn salary

To Apply, please kindly email your updated resume to [email protected]

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

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