[ref. u4865702] Electrical Operations Lead - Geylang

Reports To: Operations Manager

Role Overview

Your role is critical in driving operational excellence and supporting the company’s mission to expand sustainable transportation solutions.

Key Responsibilities

Operations Management:

• Lead daily operations of EV charging stations and related infrastructure to ensure maximum availability and performance.
• Coordinate installation, maintenance, and repair activities with field teams, vendors, and contractors.
• Monitor charging network performance through software platforms and address technical or operational issues proactively.
• Develop and implement standard operating procedures (SOPs) for site management, safety compliance, and customer service.
• Track and analyze operational KPIs such as uptime, fault response time, and usage patterns; prepare reports for leadership.
• Manage and mentor a team of technicians, site managers, and customer support staff to deliver high-quality service.
• Collaborate with cross-functional teams including engineering, product, and customer experience to support new deployments and upgrades.
• Ensure compliance with local regulations, safety standards, and environmental policies.
• Drive continuous improvement initiatives to optimize operational workflows and reduce downtime or operational costs.
• Handle escalations from customers or field teams and implement corrective actions promptly.
• Manage contractual obligations with third-party vendors, service providers, and utility companies.

Project & Stakeholder Coordination:

• Serve as the main point of contact for clients regarding operational matters. Foster strong relationships with clients, ensuring satisfaction with charging site maintenance and services.
• Maintain clear and accurate records of operation documents, records and progress. Provide regular updates to management on operational performance.
• Ensure that all operations and contracts comply with Electric Vehicles Charging Act (EVCA), including safety regulations, environmental standards, and electrical codes for EV operations.

Budget & Financial Oversight:

• Manage the budget for operational activities, ensuring that projects are delivered within the specified financial constraints.
• Develop and manage operational budgets for maintenance, and support services.
• Track OPEX and CAPEX spending against project plans and report on variances.
• Analyze cost structures and implement cost-saving initiatives without compromising service quality.

Any tasks as assigned by the management where necessary.

Qualifications:

Education & Experience:

• Education:
• Bachelor’s degree in Electrical Engineering, Operations Management, or a related field.
• Experience:

o Minimum 3 years of experience in operations management, preferably in EV charging, energy infrastructure, or utilities.

o Strong understanding of EV charging technologies, hardware, and software platforms.

o Experience in planning field operations, service teams, or technical support in a distributed network environment.

o Knowledge of safety standards, electrical codes, and regulatory requirements related to EV infrastructure.

o Excellent leadership, communication, and problem-solving skills.

• Skills & Competencies:
• EV Charging Operations & Maintenance
• Team Leadership & Staff Development
• Process Improvement & SOP Development
• Network Monitoring & Incident Management
• Vendor & Stakeholder Management
• Regulatory Compliance & Safety Management
• Data Analysis & KPI Reporting
• Customer Service & Escalation Handling
• Project Coordination & Execution

Working Conditions:

• This role may require travel to project sites and client locations.
• Some evening or weekend work may be necessary to meet project deadlines or resolve operational issues.
• Availability to manage and respond to 24/7 operational issues as needed.