Choa Chu Kang - Customer Service Executive

Job Overview

We are seeking a detailed-oriented Customer Service Executive to be the backbone of our sales operations in our Pioneer, West region office. This full-time role directly impacts company success by ensuring smooth order processing and providing exceptional customer service and support to our valued clients.

Role and Responsibilities:

• Drive efficient sales administration including quotations, orders, tracking and fulfillment.
• Handle inbound customer inquiries and requests via phone, email, and other communication channel.
• Process e-invoicing through customer portals within 48 hours of delivery completion.
• Build and maintain strong relationships with customers, sales team and internal departments.
• Co-ordinate import/export logistics with accurate documentation.
• Resolve customer inquiries and concerns promptly and professionally.
• Identifying opportunities for process improvements and contributing to the enhancement of customer service.

Requirements:

• O level qualifications or higher.
• Minimum 1 years' experience in customer service or sales support.
• Entry-level welcome to apply and training will be provided.
• Proficiency in MS Office (Excel, Word, Outlook) and CRM systems.
• Strong numerical skills for accurate order processing and quotations.
• Salary will be commensutrate based on experience.

What we offer

At United Resources Marketing Services, we are committed to providing our employees with a supportive and rewarding work environment. We offer competitive salary package, opportunities for career development, and a work-life balance initiatives.