Senior Executive or Executive, Volunteer Management

Purpose of the Role:

The role includes managing volunteer activities and flagship events, fostering positive experiences for volunteers, and supporting the charity's long-term volunteer strategy.

Responsibilities:

1. Volunteer Recruitment and Registration

• Coordinate the recruitment process, including advertising volunteer opportunities, screening, and interviewing applicants.
• Register volunteers to database, including their availability, skills, and preferences.

1. Onboarding and Training

• Facilitate smooth onboarding by providing orientation sessions for new volunteers.
• Deliver general SCS training for volunteers as part of their onboarding and orientation for necessary knowledge and skills before role deployment.

1. Volunteer Engagement

• Engage with volunteers to ensure they feel valued and connected to the charity’s mission.
• Plan and organize volunteer recognition and appreciation events.
• Provide ongoing support and communication to volunteers, ensuring they have the resources and guidance needed to succeed in their roles.
• Manage communication channels to volunteers through email and/or telegram channel.

1. Deployment and Coordination

• Liaise with internal stakeholders and staff for volunteering opportunities and requirements.
• Coordinate and match volunteers with appropriate roles based on their skills, interests and programme needs.
• Ensure programme staff are equipped with information on how to engage and manage volunteers during their programmes/events.

1. Administrative Support

• Develop and maintain an up-to-date database of volunteers.
• Oversee system to track volunteer hours and maintain records of participation.
• Collect feedback from volunteers and report any concerns or improvements.
• Prepare regular reports on volunteer activities and programme success for internal stakeholders.
• Any administrative matters related to Volunteer Management (e.g Volunteers’ Letters, managing of budget for events etc)

1. Events Management and Coordination

• Recruit volunteers for flagship events and deploy them accordingly to event programme requirements.
• Ensure that staff are briefed on how to manage volunteers during the event.
• Support in the planning and organizing of events for volunteers and coordination of staff with volunteers.

1. Stakeholders Management

• To manage liaisons for internal and external stakeholders of volunteer management.

1. Marketing

• Plan and support promotional efforts for volunteer opportunities. This may include, but not limited to: (i) special event planning, (ii) collaterals design and print (via Canva)
• Social media marketing

Criteria:

• Diploma with minimum of 2 years of experience in social sector, event coordination, or community outreach or equivalent relevant experience preferred. OR Diploma or degree in any discipline.
• Fresh graduates are welcome but must have a positive mindset with some past volunteering experience.
• Experience working with diverse groups of volunteers and community partners.
• Possess communication, critical thinking, strategic planning, effective time management skills.
• Ability to manage multiple tasks, meet deadlines, and prioritise effectively.
• Strong communication skills, with the ability to build relationships and work effectively with diverse groups of people, and open to speaking to a large crowd.
• Ability to address challenges in volunteer management, ensuring smooth operations and satisfaction for both volunteers and the charity.
• Ensuring accuracy in volunteer records, schedules, and reporting.
• Experience organizing events, meetings, and recognition initiatives for volunteers.