Freight Operations Manager

Freight Operations Manager

Boon Lay, West Region | Full-Time | $5,500 – $6,500/month | Immediate Start

The Role

We're looking for a hands-on Freight Operations Manager to lead our agency freight teams (import and export) and drive consolidation trade lane growth. You'll report directly to senior management and oversee a team of 4–6 operations staff.

What You'll Do

• Lead end-to-end freight forwarding operations across import and export
• Plan vessel schedules, cargo consolidation strategies, and container loading arrangements
• Coordinate with warehouses, transporters, shipping lines, and service providers
• Resolve cargo discrepancies, shipment delays, and cargo release issues
• Ensure accuracy of Bills of Lading, permits, and all shipping documentation
• Maintain full compliance with customs regulations and international trade requirements

• Develop and expand profitable consolidation trade lanes with Singapore as the export hub
• Build and manage partnerships with overseas consolidators, co-loaders, and agents
• Run scheduled consolidation programs with defined volume and service targets
• Drive trade lane expansion through market analysis and competitor benchmarking
• Develop a 12–24 month growth roadmap with clear revenue and volume milestones

• Manage key customer accounts and serve as the main escalation point for operational issues
• Handle freight rate enquiries and quotations for agents and direct customers
• Negotiate with carriers, co-loaders, and vendors on pricing and service terms
• Identify, evaluate, and onboard new agents and partners to grow business reach

• Lead, develop, and manage a team of 4–6 operations staff
• Oversee workload planning, performance management, and SOP adherence
• Manage billing processes — freight invoices, debit notes, and payment vouchers
• Coordinate with finance on cost tracking, margin control, and agent settlements

• Diploma or degree in Logistics, Supply Chain, Maritime Studies, or a related field
• 6–8 years of experience in freight forwarding or logistics operations
• Proven track record managing import/export operations and leading teams
• Strong knowledge of freight forwarding processes, documentation, and trade regulations
• Experience in consolidation operations or trade lane development is a strong advantage
• Proficient in MS Office (Excel, Word, PowerPoint)
• Excellent communicator — comfortable managing customers, overseas agents, and internal stakeholders
• Proactive, ownership-driven, and decisive under pressure
• Singaporean citizenship and immediate availability are advantageous

• Competitive salary: $5,500 – $6,500/month
• Annual performance bonus (AWS)
• Based in Boon Lay, West Region