Toa Payoh - Client Operations Analyst

What you'll do:

You will work closely with both internal teams and external stakeholders to ensure smooth trade settlements, accurate data management, and efficient onboarding processes.

• Serve as the primary point of contact for APAC clients, providing responsive and considerate support while representing Customer Operations with professionalism.
• Prioritise, review, and escalate outstanding issues promptly, ensuring all problems are logged accurately and resolved in accordance with established timelines.
• Monitor key performance indicators (KPIs) to ensure high standards of client service are consistently met, escalating any concerns as appropriate.
• Support Middle Office and Settlements teams by assisting with trade confirmations, allocations, fails management, coupon processing, and related operational tasks.
• Respond efficiently to reference data management requests as part of a global ‘follow the sun’ model, ensuring seamless handovers between regions.
• Take ownership of Asia Operations Procedures by conducting regular reviews and updates to maintain accuracy and compliance with regulatory requirements.
• Facilitate the end-to-end dealer/client onboarding process for Asia-based clients by liaising closely with Controls teams and other stakeholders.
• Proactively cultivate positive relationships with clients and Sales Managers through open communication and attentive service.
• Contribute ideas for process improvements and help drive global change initiatives that enhance operational efficiency and client satisfaction.

What you bring:

A commitment to ethical behaviour underpins everything you do; colleagues trust your judgement because they know you act responsibly even when faced with challenging circumstances. If you thrive in environments where collaboration is celebrated—and where every voice matters—you will find this role especially rewarding.

• Demonstrated ability to collaborate effectively within diverse teams while also being dependable when working independently on assigned tasks.
• Excellent communication skills that enable you to articulate information clearly to senior management as well as clients from various backgrounds.
• Strong interpersonal abilities that foster trust-based relationships with colleagues, stakeholders, and clients alike.
• Experience managing competing priorities in a multi-tasking environment without compromising quality or timeliness of deliverables.
• High ethical standards demonstrated through strict adherence to governance protocols and professional conduct at all times.
• Knowledge of regulatory frameworks relevant to financial operations within APAC markets; familiarity with fixed income products is highly desirable.
• Understanding of operational processes such as settlements, middle office functions, regulatory reporting, control frameworks, or similar areas within financial services.

What sets this company apart:

The company invests heavily in training opportunities so staff can continually expand their skillsets—whether through formal courses or informal knowledge-sharing sessions among peers.

EA Registration No.: R1435983 Glen Chua