Customer Service Executive (Third-Party Warehousing)

Company Description

It also operates warehousing and container depot businesses in Malaysia.

Role Description

We are looking for a Customer Service Executive in SH Cogent Logistics Pte Ltd. The Customer Service Executive will be responsible for day-to-day tasks such as inventory control, customer service, and order processing.

• Attend to customer's enquiries and liaise with customers to ensure that all the job requirements of the orders give are captured
• Perform trucking job creation
• Communicate customers' requirements to Operations for their execution
• Monitor job and provide timely updates for shipment, including updating of container details into system
• Advise customers on delivery schedule / inventory
• Maintain inventory report and undertake monthly closing of accounts
• Responsible for all documentation and administration duties
• Monitor progress of job order and shipments adhering to deadlines or specific dates
• Maintain business relationship with customers and responsible for customer management on a higher level
• Communicate and coordinate with the appointed third-parties in relation to job orders
• Assist in all aspects of accounts receivables process including billing, invoices, issuance of debit notes and credit notes
• Ensure all billings accurals and payments are made on time and generate invoices for posting to cusomters
• Maintain billing system data integrity
• Responsible to enure proper documentation and filling of invoice and job sheet
• Accountable for accuracy and precision of billing processes to customers
• Train and guide customer service officers
• Maintain networking with other departments with relating to executing of job orders
• Assist in permit declaration for job orders when required or when necessary
• Responsible to feedback customer complaints to Customer Service respective team assistant managers / managers and assist with the findings and reporting
• Any other duties and responsibilites assigned from time to time

• Degree or Diploma in logistics and supply chain management, or equivalent qualifications preferred
• Excellent communication and customer service skills
• Knowledge of warehouse management systems software is an advantage
• Ability to work in a team environment and independently
• Attention to detail and ability to multitask
• Knowledge and experience in shipping, logistics, and warehousing operations is also a plus
• Able to perform overtime when necessary

• Working hours: Mon to Fri: 8.30am - 5.45pm; Alternate Saturday: 8.30am - 12.30pm
• 2 way-Transport provided at Jurong East
• Meal subsidies
• In-house gym
• Medical, dental & insurance benefits