Customer Service Executive

Duties:

• Process Order Management using SAP in SD and MM Modules
• Work closely with team members from Product Management, Planning, Sales, Finance and Logistics to resolve issues and ensure accurate & timely delivery of orders/samples
• Coordinate and work closely with service providers (Freight forwarding and warehouse) for proper shipping arrangement
• Monitor Purchase/Sales orders and update status to ordering parties
• Proactive communication with Sales/SCM members when change of demand is noticed
• Reduce operation costs by managing shipment frequency, stock allocation based on full pallet / FIFO rules, stock reservation, etc.
• Responsible in arranging shipments and documentations for letter of credit accurately
• Coordinate and prepare full set of shipping documentation
• Create and maintain master data and price list in SAP
• Attend to customer enquiries/complaints and coordinate satisfactory reply
• File documentations promptly and assist in auditing
• Conducts physical stock count at warehouse
• Ad-hoc duties assigned by superior.

Requirements:

• Minimum O Levels and above.
• At least 2-3 years experience in Shipping Documentation and Letter of Credit.
• Experience in using SAP.

Interested candidate, please sent your resume in MS Word format to [email protected]

Andy Low Soon Meng (R1104601)

EA Licence No: 99C4599

We regret that only shortlisted candidates will be notified.