IT Support Engineer - Toa Payoh

We're looking for an enthusiastic and driven IT Support Engineer to join our team. This isn't just a support role; it's a foundational step for someone eager to develop into a full-fledged Infrastructure Engineer. You'll start by providing essential IT support, learning our systems inside and out, and gradually taking on more complex infrastructure projects.

What You'll Do (Initial Responsibilities):

• Provide first-line technical support to employees for hardware, software, and network issues.
• Troubleshoot and resolve IT problems, ranging from password resets to basic network connectivity.
• Set up and configure new workstations, laptops, and mobile devices.
• Manage user accounts and permissions in various systems (e.g., Active Directory, SaaS applications).
• Document IT procedures, solutions, and inventory.
• Assist with IT asset management and procurement.
• Help maintain a smooth and efficient IT environment for all employees.

What You'll Grow Into (Future Responsibilities & Learning Opportunities):

• Infrastructure Management: Learn to configure, maintain, and troubleshoot server hardware and virtual environments (VMware, Hyper-V, AWS, Azure).
• Network Engineering: Gain experience with network devices (routers, switches, firewalls), Wi-Fi systems, and network protocols.
• Cloud Computing: Work with cloud platforms (AWS, Azure, Google Cloud) on deployments, monitoring, and cost optimization.
• Automation: Explore scripting (PowerShell, Python, Bash) to automate routine tasks and improve efficiency.
• Security: Understand and implement IT security best practices.
• Project Work: Participate in and eventually lead infrastructure-related projects (e.g., system upgrades, new technology implementations).
• Collaborate with senior engineers to design and implement scalable and robust IT infrastructure solutions.

Who You Are:

• 1-2 years of experience in an IT support role or a recent graduate with relevant internships.
• Strong foundational understanding of computer hardware, operating systems (Windows, macOS), and network basics.
• Excellent problem-solving skills and a strong attention to detail.
• Exceptional communication and interpersonal skills, with a customer-service mindset.
• Eager to learn and develop new technical skills rapidly.
• Self-motivated and able to work both independently and as part of a team.
• A genuine passion for technology and infrastructure.

Bonus Points (Nice to Have):

• Experience with ticketing systems (e.g., Jira Service Desk, Zendesk).
• Familiarity with Microsoft 365 administration.
• Basic understanding of scripting (e.g., PowerShell).
• Relevant certifications (e.g., CompTIA A+, Network+).