Logistics Coordinator (Inbound)

Aramex, a global leading service provider of comprehensive logistics and transport solution serves 15 million customers worldwide. Aramex employ over 18,000 motivated professionals in over 66 countries worldwide with a shared vision to provide a seamless logistics and delivery experience – connecting the globe.

Our Mission is to Deliver flexible, innovative, reliable transport and logistics solutions.

ARAMEX Singapore is expanding! We are seeking Logistics Coordinator (Inbound) to join our Singapore team. You will report to the Logistics Product Manager.

Responsibilities:

• Expedite logistics arrangements from supplier locations to Aramex warehouse, ensuring timely and efficient transportation of materials.
• Ensure prompt receipt of materials in the warehouse and update system records accurately to reflect inventory movements.
• Review appropriate data sheets received from the origin at the point of material reception, verifying the accuracy of information.
• Report any discrepancies identified during material reception to the customer promptly, ensuring transparency and effective communication.
• Manage daily customer complaints related to logistics and warehouse operations, ensuring timely investigation and resolution to maintain customer satisfaction.
• Interact regularly with customers to understand their needs, address concerns, and gather feedback on the quality of service provided.
• Monitor changing customer needs and service requirements, collaborating with frontline staff and customers to identify areas for improvement.
• Responsible for SRN creation & follow up on cases/complaints .
• Manage shipment in and out movement through warehouse management system and other systems if required.
• Ensure all documents pertaining to all shipments are archive as per SOP
• Make recommendations for service enhancements based on customer feedback and operational insights, and implement approved improvements effectively.

Requirements:

• Proven experience in logistics coordination, warehouse management, or a similar role within the logistics or transportation industry.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and prioritize effectively.
• Excellent communication and interpersonal skills, with the ability to interact professionally with customers and internal stakeholders.
• Problem-solving abilities and the capacity to address issues promptly and effectively.
• Customer-focused mindset with a commitment to delivering high-quality service.
• Knowledge of logistics regulations and best practices is preferred.