International Operations Specialist

About the role

A permanent role working in partnership with medical and security experts, delivering high quality medical, security and logistical services to our members. Responding to inbound and outbound calls, emails and live chat from members travelling domestically within their home country or internationally, assisting with their healthcare, travel and security needs.

Induction date in July 2025

If you enjoy helping people, have excellent communication skills, and thrive in a fast-paced environment, then we want to hear from you now.

• Passionate about helping people with a naturally empathetic approach
• Great at building and maintaining relationships with multiple stakeholders
• Attention to detail with a commitment to adherence to policies and procedures including data protection
• Experience working in a customer centric process driven business
• Solution oriented, ability to work well under pressure with a collaborative approach in a demanding environment
• Flexibility to work as part of a rotating roster without restrictions
• Extensive experience in a customer service role with a high level of professionalism

• Comprehensive 12-16 weeks induction group training, a mix of classroom and on the job training, buddy system and mentoring.
• Supportive, collaborative & friendly team culture
• Structured remuneration and progression program, enabling you to grow your career within a global organization
• Collaboration with colleagues from other assistance centres located in each region to gain an international perspective and understanding on world topics and issues
• Exposure to the latest global medical and security updates and trends

• 13 hour shifts
• Between 7am to 8 pm
• 15 working shift per month with 15 off days
• Shift are ideally 2 days on, 2 days off or 3 days on, 3 days off
• 100% work from office, no hybrid or WFH option
• No night shift, required to work on weekends and public holiday