Operations Executive (Overland Products & Operations)
Job Overview:
As an Operations Executive, you will be instrumental in handling the daily operations of our Overland team. Your primary responsibility will be to ensure the seamless execution of all travel-related services in alignment with company standards, thereby enhancing the overall customer experience.
Key Responsibilities:
Travel Arrangements Management:
Efficiently book and manage travel arrangements for the sales team, including transportation, accommodations, car rentals, and other related services. A comprehensive understanding of various travel products is essential to effectively match offerings with booking requirements.
Supplier Liaison:
Establish and nurture strong relationships with travel suppliers and vendors, negotiating favourable terms to secure the best deals and ensure optimal service delivery.
Regulatory Compliance:
Ensure adherence to all relevant travel regulations and laws, including health and safety requirements. Stay updated on regulatory changes and adjust operations accordingly.
Customer Service Excellence:
Provide exceptional customer service to all stakeholders by promptly addressing their needs and concerns while delivering effective solutions to any arising issues.
Issue Management:
Proactively handle travel-related complaints and issues, identifying root causes and implementing satisfactory resolutions.
Market Analysis:
Monitor and analyse travel trends and market conditions to identify growth opportunities and areas for improvement. Remain informed about industry developments, competitor activities, and market changes. • Policy Development: Create and implement travel policies and procedures that enhance operational efficiency, ensuring all team members are informed and compliant.
Ad-hoc Duties:
Undertake any other duties as assigned by the company
Position Requirements/Qualifications:
Educational Background: Certification or training in travel planning, such as a degree or diploma in travel and tourism, or relevant work experience is advantageous.
Experience:
A minimum of several years of experience in a similar role, with familiarity in travel booking systems and software highly desirable.
Skills:
Outstanding communication and interpersonal skills, along with strong organizational and problemsolving capabilities.
Work Environment:
Ability to excel in a fast-paced environment while effectively managing multiple priorities.
Technical Proficiency:
Proficient in Microsoft Office Suite. Physical Demands: This role may require prolonged sitting or standing, as well as light lifting and carrying of travel documents or related materials.
Work Environment:
The position is primarily office-based, with regular attendance at travel events, industry gatherings, and familiarization trips. The work schedule may include evenings, weekends, and public holidays as necessary to meet operational needs.
Working Hours:
Schedule : 5 days per week, 08:45 AM to 06:15 PM (subject to change based on business needs)
Work Location : Gul Circle
Benefits:
- 14 days of Annual Leave
- Medical Allowance
- Dental Allowance
- Tour Leading/Familiarization Trips Opportunities
- Annual Wage Supplement
- Variable Bonus (based on Company and Individual Performance)
How to Apply:
If you are excited about the travel industry and possess the skills to provide unparalleled service, we invite you to apply!