Bukit Merah - Warehouse Operations Assistant

The Role

This role plays a critical part in maintaining product quality and ensuring timely order fulfillment.

Key Responsibilities

• Take ownership of dispatch and return workflows, ensuring accuracy and timeliness.
• Perform Pick & Pack, Kitting, and Receiving independently; team support is available only when workload is high or special cases arise.
• Process orders accurately and efficiently to meet delivery commitments.
• Verify delivery orders and ensure correct item counts during both dispatch and receipt.
• Maintain a proper warehouse layout and organized storage for easy stock access.
• Track and record all packed items in the warehouse management system.

• Receive inbound goods, verifying them against purchase orders, delivery notes, and agreed quantities.
• Safely transfer and store inbound goods in designated storage areas.
• Liaise directly with logistics partners to arrange timely pick-ups of goods.
• Confirm picked items meet fulfillment requirements before packing and handover.
• Match logistics manifests with parcels prepared for courier pick-up.
• Coordinate with courier to ensure on-time, accurate shipments.

• Monitor inventory levels, track stock movements, and maintain optimal availability.
• Execute regular stock checks and reconciliations to ensure accuracy.
• Replenish inventory proactively to prevent delays.
• Report damages or discrepancies immediately, even if resolved.
• Prepare and submit daily/weekly warehouse performance reports.

• Inspect and diagnose devices before dispatch to confirm readiness.
• Inspect and diagnose all returned devices upon receipt.
• Send failed or faulty returns for repair and/or refurbishment in accordance with SLA.
• Ensure correct SKUs and quantities are issued to logistics partners.
• Work with the Customer Experience team on delivery escalations, amendments, and return-related issues.

• Maintain safe and organized storage of goods across all warehouse areas.
• Follow Cinch SOPs and safety guidelines consistently.

• Prior experience in warehouse, logistics, or supply chain operations preferred.
• Strong organizational skills with high attention to detail.
• Able to handle physical tasks (lifting up to 10kg, moving, arranging stock).
• Familiarity with warehouse/inventory systems is an advantage.
• Self-driven, reliable, and able to take ownership of key workflows.
• Basic understanding of warehouse operations, fulfillment, and logistics.
• GCE N level or equivalent.
• Ability to work efficiently in a fast-paced environment.
• Accuracy in order handling.
• Basic computer literacy to use warehouse software and scanning tools.
• Reliable, punctual, and able to adapt quickly to operational needs.
• Good communication and teamwork skills.