Applications/Data Support Analyst

apartmentHelius Technologies placeSingapore River scheduleFull-time calendar_month23/10/25

Job Requirement:

1-3 yrs of Technical / Application Support experience on multi technology platforms
ITIL v3/v4 certification and strong service-oriented experience / background preferred.
Knowledge and understanding of IT industry environment and business needs
Experience in dealing with 3rd party vendor or client for support
Proven experience supporting Web / Mobile / Client based applications
Fresh graduates are welcome to apply.

Responsibilities:

The Application Support Analyst provide application support to users. Analytical approach to the identification, diagnose and rectification of user reported issues.

Provide applications troubleshooting and on-site support.
Log, escalate and follow through with issues.
Simulate user problems to resolve operating difficulties.
Coordinate activities to identify, diagnose and rectify problems
Support in the testing, installation and deployment of applications and patches.
Perform regular maintenance checks on the applications.
Support monitoring of compliance to security measures
Liaising with vendor and users on issues log and status
Monitor application performance and application logs
Analyze application usage reports

Thanks, and Best Regards

Karanam Vijaya Kiran

(EA Registration no: R1443178)

Recruitment Manager

Hand Phone: +65 92333815

Helius Technologies Pte Ltd (EA Licence No: 11C3373)

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