Service Engineer Manager, Customer Support (Central, up to $9500) - Geylang

Job ID: 1055660

• Plan and formulate mid to long term service strategy along business vision and strategy
• Review, plan and prepare Service Department’s budgets, forecast and management reports
• Manage and review customers’ quality claims and requests from customers and distributors
• Manage Service inventory in right level and manage subcontractors effectively and efficiently
• Lead service team to perform PM, service, secure customer’s acceptance of the preventive maintenance or repair. (PM involves verification of system performance, execution of detailed preventive maintenance protocols and final verification that the instrument performs to Rigaku’s specification)
• Qualify the instrument after service repair by executing operational and performance protocols including running verifications
• Coach/mentor and develop Service Engineers and create Asian Service Network

• Any other ad-hoc duties assigned by the manager

• Candidate must hold at least a Degree in Engineering or equivalent
• 8 years' experience diagnosing and repairing mechanical, electronic mechanical and/or electronic equipment with min 4 years in leadership role in analytical equipment. (XRD and XRF equipment)
• Power user in Excel, able to create high-quality spreadsheets to interface with accounting software
• Excellent communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.
• SME in analog electronics, high voltage circuitry/circuits, laser technology, and high vacuum systems
• Ability to exercise independent judgment, subject matter expertise and principles of influence and rational systems in making decisions and performing tasks
• Strong business acumen with excellent cross-cultural communication skills
• 50% of regional travel anticipated

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities

EA License no.: 07C5771

#SCR-ray-loh