Customer service manager - Tampines
Tampines Full-time
Customer service is the assistance and support a company provides to customers before, during, and after a purchase. It involves helping customers with questions, problems, and ensuring their satisfaction through various channels like in-person, phone, email, and live chat.
Good customer service is a key factor in increasing customer loyalty, retention, and a company's success.
What it involves- Pre-purchase: Offering product suggestions and answering questions.
- During purchase: Guiding customers through the buying process.
- Post-purchase: Helping with issues, complaints, returns, and providing ongoing support to ensure a smooth experience.
- Increases customer satisfaction and loyalty:Happy customers are more likely to return and recommend the company.
- Improves retention:It's often more cost-effective to keep existing customers than to attract new ones.
- Provides a competitive advantage:Exceptional service can set a brand apart from competitors offering similar products.
- Informs business decisions:Feedback from customer interactions can help improve products and services.
- In-person: Interactions at a physical store.
- Phone calls: Direct and detailed communication.
- Email: For detailed inquiries or when immediate responses aren't needed.
- Live chat: Real-time assistance available on a website or app.
- Social media: Publicly addressing inquiries and feedback on platforms like Facebook or X (formerly Twitter).
- Self-service: FAQs, knowledge bases, and AI-powered chatbots that allow customers to find answers independently.
Noel Gifts InternationalTampines
To support our growth plans, we seek to recruit a collaborative, dynamic and results-driven individual to join us as Customer Service Manager.
Responsibilities:
• Lead the Customer Experience and Operations Admin (CEOPA) Dept to ensure order...
KOLORIST PTE. LTD.Geylang, 8 km from Tampines
with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process
Qualifications & Requirements...
Pasir Ris, 3 km from Tampines
Customer service is the assistance and support a company provides to customers before, during, and after a purchase. It involves helping customers with questions, problems, and ensuring their satisfaction through various channels like in-person...