Learning & Development Manager - Toa Payoh
HYSSES Toa Payoh Full-time
What you'll be doing
- Developing and facilitating engaging training sessions on product knowledge, sales techniques, customer service, and other relevant retail topics
- Identifying training needs and designing customized programs to address skill gaps
- Facilitate in-store training sessions on weekdays during retail hours.
- Monitoring and evaluating the effectiveness of training initiatives, making adjustments as necessary
- Providing one-on-one coaching and mentoring to support the professional development of retail staff
- Collaborate with the HR and Operations teams to identify training needs and design customized modules.
- Collaborating with the management team to align training with the company's strategic objectives
- Monitor training effectiveness through feedback and KPIs to refine future programs.
- Maintaining training records and providing progress reports
- Relevant qualification in a field such as Education, Human Resources, or Business
- Minimum 3 years of experience as a Trainer or L&D professional, preferably in the retail industry
- Excellent facilitation and presentation skills, with the ability to engage and motivate adult learners
- Strong understanding of adult learning principles and the ability to design effective training programs
- Proficient in data analysis and using metrics to measure training impact
- Excellent communication and interpersonal skills, with the ability to build rapport with employees at all levels
- Passion for learning and development, with a commitment to continuous improvement
- Competitive salary and performance-based bonuses
- Comprehensive benefits package, including medical benefits
- Opportunities for career advancement and professional development
- Supportive and collaborative work environment
HYSSESGeylang, 4 km from Toa Payoh
the professional development of retail staff
• Collaborate with the HR and Operations teams to identify training needs and design customized modules.
• Collaborating with the management team to align training with the company's strategic objectives
• Monitor...
PERSOLKELLY SINGAPORE PTE. LTD.Toa Payoh
processes: identifying learning needs, curriculum design, content development, delivery, and evaluation
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• Research emerging trends...
PERSOLKELLY SINGAPORE PTE. LTD.Toa Payoh
agencies and within project teams
Requirements:
• 2 to 4 years of relevant experience in Learning & Development, with a strong foundation in instructional design
• Good understanding of current and emerging technologies such as AI, programming, RPA, data...