Customer Success Manager - Toa Payoh

Customer Success Manager

About Us

My client empowers B2B marketers to connect with the right buyers at the right time through powerful audience insights, omni-channel digital activation, and actionable analytics — all backed by expert customer service at every step.

The Role

Reporting to the VP of Customer Success, this is a unique opportunity to shape the future of our client success strategy while working in a fast-paced, high-growth environment.

• Build and nurture strong relationships with client stakeholders, deeply understanding their goals to deliver real impact.
• Drive customer satisfaction, retention, and growth by identifying opportunities for upsell and cross-sell.
• Lead onboarding, oversee campaign execution, and provide ongoing account management to ensure seamless delivery.
• Manage client reporting — weekly, monthly, and post-campaign — and translate performance data into clear insights and actionable recommendations.
• Create and maintain detailed account and success plans to ensure clients’ evolving needs are always anticipated and addressed.
• Act as a trusted advisor, helping clients innovate, exceed objectives, and deliver best-in-class marketing outcomes.

• 3+ years in Customer Success, Account Management, or Client Services.
• Knowledge of digital media and marketing is a strong plus.
• Excellent organisational skills — able to juggle multiple projects, prioritise effectively, and meet deadlines.
• Strong communicator with the ability to influence and build rapport at all levels.
• Proven track record in driving customer satisfaction, retention, and growth.
• Problem-solver with a proactive, solutions-first mindset.
• A self-starter with a growth mindset, intellectually curious, and eager to learn.
• Collaborative team player who thrives in cross-functional environments.
• High attention to detail with strong analytical skills.
• Comfortable with CRM systems (HubSpot preferred), G-Drive, Slack, MS PowerPoint, and Excel.

Interested? Please apply today!

Agency License No.: 11C4388