Customer Quality Manager/Monitor Display/Global MNC Up $6,000/ 1 Year Contract

Working Hours: Mon – Fri, 8:30am – 5:30pm

Job Overview

This role is based at the customer site in Singapore and serves as the key point of contact for all quality-related matters. You will manage customer expectations, drive resolution of quality issues, and ensure overall customer satisfaction through effective coordination and communication.

• Lead quality operations at customer site and ensure service delivery meets customer expectations
• Act as the primary liaison between customer and internal teams on all quality-related matters
• Manage and resolve customer complaints, defects, and quality incidents in a timely manner
• Drive root cause analysis and corrective/preventive actions (CAPA) with internal stakeholders
• Monitor and report key quality KPIs (e.g. complaints, response time, resolution effectiveness)
• Provide regular updates to customers and manage escalations professionally
• Maintain strong customer relationships and continuously improve service quality

• Minimum 3 years of relevant experience in Quality / Engineering / Manufacturing environment
• Prior experience in customer-facing quality or field quality role is preferred
• Experience in monitor display / electronics industry is highly advantageous
• Strong stakeholder management, communication, and problem-solving skills
• Able to work independently and represent the company at customer site
• Willing to travel overseas 1–2 times per year