Senior Technical Support Officer, Ticket Service Provider
Who We Are
We are SimplyGo Pte. Ltd. (SPL), a wholly owned subsidiary of the Land Transport Authority, and a key player in the Singapore public transport ecosystem. We develop transit ticketing and travel card-related products and services that simplify journeys and create value for our commuters.We believe great ideas come from people who are curious, driven, and eager to learn. Join us if you are looking for an organisation that allows you to make a meaningful impact and provide the support you need to grow.
What You Will Do
At SPL, you are an integral part of our team - driving meaningful projects and witnessing the tangible difference your work makes.
As a Senior Technical Support Officer, Ticket Service Provider, you will provide technical support to ensure the reliable operation of ticketing kiosks, monitoring system performance and coordinating with maintenance teams and station staff to resolve issues promptly.You will also assist with software deployments, supporting post-deployment activities, and managing data tasks for operational purposes.
Key Tasks You Will Be Involved In- Coordinate with Maintenance Team and the station staff to monitor performance of the ticketing kiosks using the Monitoring Control Console (MCC) workstation.
- Perform remote troubleshooting on the ticketing kiosks if required.
- Coordinate and work with maintenance team and station staff in:
- Compiling fault data for ticketing kiosks and generate reports.
- Combining and rearranging data from source documents where required.
- Verify data from maintenance team to ensure data accuracy and improve the ease of understanding.
- Assist in all systemwide software deployment activities to all ticketing kiosks including for Annual Fare Revision Exercise and other ad-hoc projects.
- Monitor performance of ticketing kiosks post software deployment for potential faults/issues.
- Generate backend reports of the ticketing kiosks for investigation purposes.
- Create Work Orders in the Maintenance Management System (MMS) to record details of fault troubleshooting.
- Support in all ticketing kiosks and MCC workstation related tasks (e.g. update station layout drawing).
- Any ad-hoc additional duties as instructed if required.
What You’ll Gain
At SimplyGo, our people are at the heart of everything we do.
We ASPIRE to create a supportive and inclusive workplace where you can thrive.
Here’s what you can look forward to:
Professional- Continuous growth through training, mentorship, and development.
- Career pathways with room to advance and expand your skills.
- A culture of collaboration that celebrates innovation, respect, and teamwork.
- An attractive annual compensation package that values your contribution.
- Comprehensive benefits to support your lifestyle and wellbeing.
- Flexibility with hybrid work options and supportive arrangements.
- Wellbeing initiatives designed to keep you healthy, balanced, and engaged.
How to Apply
Send us your resume with a short note telling us what excites you most about this opportunity to [email protected] by 18 May 2025.
This role might be for you if you have:
- Training in Engineering or any other relevant field.
- Proficiency in Microsoft Office (especially in Excel).
- Demonstrates precision and accuracy in processing information.
- Self-motivated and able to work independently with minimal supervision.
- Pro-active team player who is adaptable in a challenging environment.